Return Policy

At OrganicoSoul, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer an easy return process to ensure your experience with us is positive.

1. Return Eligibility

• Products must be returned within 30 days of the delivery date.
• Items must be unused, unopened, and in their original packaging.
• Perishable items (e.g., food products) are not eligible for return unless they arrive damaged or defective.
• Proof of purchase (order number or receipt) is required for all returns.

2. Return Process:  To initiate a return, please contact our customer service team at info@organicosoul.com. We will provide you with a return authorization and instructions on how to send the item back to us.

3. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Refunds

• Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7–10 business days.
• Shipping fees are non-refundable, except in cases where the product is defective or incorrect.

5. Exchanges:  If you would like to exchange an item, please follow the return process and place a new order for the desired product. Exchanges are subject to product availability.

6. Damaged or Defective Products:  If you receive a damaged or defective product, please contact us immediately at [contact information]. We will replace the item or issue a refund at no additional cost to you.

7. Non-Returnable Items

• Perishable goods (such as food) unless damaged or defective.
• Gift cards and promotional items.

8. Contact Us:  For any questions or concerns regarding returns, please reach out to our customer service team at info@organicosoul.com